Frequently Asked Questions
Here are answers to some of the questions we hear most often about flooring selection, installation, and care. If you can't find what you're looking for, our expert team is ready to help—please don't hesitate to reach out to us.
- Ideally, only one layer of flooring should be installed on a prepared subfloor. While some new floors can be “floated” over one existing hard surface, removing old layers ensures a stable, level foundation and prevents potential height issues with doors and trim.
For active households with kids and pets, we highly recommend Luxury Vinyl Plank (LVP). It’s 100% waterproof, highly resistant to scratches and dents, and very easy to clean. Modern water-resistant laminate flooring is also an excellent and durable choice.
The lifespan depends on the material, quality, and foot traffic. As a general guide:
Carpet: 5-15 years
Laminate & Luxury Vinyl: 15-30+ years
Hardwood: Can last a lifetime with proper care and refinishing.
Proper installation and maintenance are key to maximizing the life of any floor.
- We offer a wide range of flooring options, including hardwood, laminate, vinyl, carpet, and tile. Each type has its own unique benefits and is suitable for different areas of your home.
The best flooring for you depends on your lifestyle, budget, and the room you’re renovating. Consider factors like foot traffic, moisture levels, and your personal style. We offer professional consultations to help you make the best choice.
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We provide professional on-site consultations and detailed estimates for a fee. This fee covers our expert’s time to accurately measure your space, assess subfloor conditions, and consult with you on the best options. If you proceed with the project, this fee is credited toward your final invoice.
- We proudly serve Burnaby, BC, and the surrounding Metro Vancouver area. Contact us to confirm if we service your specific location.
- Absolutely. We are a fully licensed and insured company. Our team of professionals is committed to providing high-quality workmanship and ensuring your peace of mind.
Our team of experienced and certified installers will handle your flooring installation from start to finish.
The installation timeline varies depending on the type of flooring and the size of the area. We will provide you with a projected timeline during our initial consultation.
Please clear the room of all furniture and personal items before our installers arrive. We can discuss options for furniture removal during your consultation.
Yes, we offer removal and disposal services for your old flooring. Let us know if you require this service when you request your estimate.
- While it’s not required for you to be home the entire time, we do ask that a responsible adult is present at the beginning and end of the installation to ensure everything is to your satisfaction.
Our installation cost typically includes labour, underlayment, and standard transitions. We will outline all costs in your detailed estimate.
Our installation cost typically includes labour, underlayment, and standard transitions. We will outline all costs in your detailed estimate.
We will provide you with specific care and maintenance instructions for your new flooring. Generally, regular sweeping or vacuuming and occasional mopping with a manufacturer-approved cleaner is all that is needed.
We stand behind our work with a comprehensive warranty on both the materials and our installation. The length and terms of the warranty vary by product.